1. Company Information

Miacun Car Rental
Av. Bonampak, Lote 4C SM 4ª Mz 1 Edificio Kun 21 Floor 13, Office 1313
Cancun, Mexico

Email: info@miacun.com 
Phone: +52 998 9252597
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM


2. Rental Requirements

To rent a vehicle from Miacun Car Rental, customers must:

  • Be at least 21 years old (or as specified during booking)
  • Hold a valid driver’s license
  • Present a passport or official ID
  • Provide a credit card for security deposit

3. Vehicle Use Restrictions

Vehicles may only be driven within:

  • Quintana Roo
  • Yucatán

Driving outside these states is strictly prohibited and may void insurance coverage.


4. Fuel Policy

  • All vehicles operate on gasoline only
  • Premium gasoline must be used exclusively
  • The vehicle must be returned with a full tank

Failure to return with a full tank may result in refueling charges.


5. Vehicle Type

Miacun Car Rental offers:

  • Automatic transmission vehicles only
  • Gasoline-powered cars only

We do not provide diesel or electric vehicles.


6. Cleanliness Policy

Vehicles must be returned in reasonable condition.

If returned excessively dirty, a cleaning fee of 350 MXN will apply.


7. Payments

Customers may choose:

  • Online payment
  • Offline payment
  • Cash payment upon arrival

All prices and additional charges will be clearly communicated before rental confirmation.


8. Delivery & Drop-Off Services

  • Hotel or accommodation delivery is available for an additional fee
  • Cancun Airport drop-off is available for an additional fee

Prices vary by location and must be confirmed in advance.


9. Return Location Policy

Vehicles must be returned to the original pickup location.

Returning the car in another city is not permitted.


10. Child Safety Seats

Child seats are available upon request and should be reserved in advance.


11. Liability & Responsibility

The renter is responsible for:

  • Traffic violations
  • Damages not covered by insurance
  • Loss of vehicle documents or accessories

The vehicle must be used responsibly and according to Mexican traffic laws.


12. Reservation Modifications & Cancellations

Any changes or cancellations must be requested in advance.
Refund policies will depend on the payment method and timing of cancellation.

13. Insurance

All rentals with Miacun Car Rental include basic insurance coverage in the rental price, protecting against vehicle theft and third-party liability. For customers who would like extra peace of mind, we also offer extended insurance options for an additional fee, providing broader protection and reduced responsibility in case of damage.

14. Child Seats

For families traveling with children, we offer child safety seats upon request to ensure a safe and comfortable journey. Please let us know in advance when booking so we can have the appropriate seat ready for you.


15. Contact & Support

For assistance, please contact:

📧 info@miacun.com 
📞 +52 998 9252597
🕘 Monday – Friday, 9:00 AM – 5:00 PM